Unit Head – Segment Head Credit Cards and Acquiring Operations

Band-5 to Band-3 · Lahore · Operations Group

Job Responsibilities

• Lead the end-to-end operations of BOP’s credit card issuance, processing, and acquiring business unit to ensure seamless transaction handling and service excellence.
• Develop and implement operational strategies for the acquiring business, including POS terminal deployment, merchant onboarding, and settlement reconciliation processes.
• Oversee credit card dispute management workflows, chargeback processing, and fraud case resolution to minimize financial losses and safeguard customer interests.
• Coordinate with card schemes (Visa, Mastercard, UnionPay) and payment networks to ensure BOP’s compliance with scheme rules, operational standards, and certification requirements.
• Monitor key performance indicators for the credit card and acquiring segment, generating regular management reports and presenting findings to senior leadership.
• Drive process improvement and automation initiatives within operations to reduce manual effort, lower error rates, and enhance overall transaction turnaround times.
• Liaise with the IT, Risk, and Compliance teams to implement system upgrades, policy changes, and regulatory directives affecting credit card and acquiring operations.
• Train, mentor, and evaluate the performance of the credit cards and acquiring operations team to build a high-performing unit aligned with BOP’s service standards.

Requirements & Qualifications

• Education: Bachelor’s or Master’s degree in Business Administration, Finance, or a related discipline from an HEC-recognized university
• Experience: Significant experience in banking operations, preferably specializing in credit cards, payment acquiring, or cards product management
• Key Skills: Credit card operations, acquiring/POS management, card scheme compliance, team leadership, process improvement
• Band Eligibility: Currently at Band-5 or above
• Gender: Male / Female
• Apply: bop.com.pk/available-jobs

Senior Manager – SBP Coordination

Band-7 to Band-5 · Karachi · Compliance & Control Group

Job Responsibilities

• Serve as the primary liaison between BOP and the State Bank of Pakistan (SBP), managing all official correspondence, submissions, and regulatory interactions on behalf of the bank.
• Monitor and interpret SBP circulars, prudential regulations, and policy directives to assess their impact on BOP’s operations and communicate required changes internally.
• Coordinate the preparation and timely submission of statutory returns, compliance reports, and data calls required by SBP’s various regulatory departments.
• Manage SBP on-site and off-site inspection processes by liaising with relevant business units to compile accurate responses and documentary evidence as requested by examiners.
• Track the status of all regulatory observations and BOP’s action plans, ensuring timely closure of audit findings and submission of remediation evidence to SBP.
• Support the Compliance and Control Group in developing internal policies and compliance frameworks aligned with applicable SBP regulations and FATF recommendations.
• Conduct regulatory gap analyses to identify areas where BOP’s practices diverge from SBP requirements and recommend corrective measures to senior management.
• Provide compliance advisory support to product and business teams launching new initiatives, ensuring all new offerings are cleared through the appropriate regulatory review process.

Requirements & Qualifications

• Education: Master’s degree in Banking, Finance, Law, or Business Administration; LLB or compliance certification is an advantage
• Experience: Substantial experience in banking compliance, regulatory affairs, or SBP-facing roles within a scheduled commercial bank
• Key Skills: SBP regulations knowledge, regulatory reporting, banking law, FATF/AML compliance, strong communication and report writing
• Band Eligibility: Currently at Band-7 or above
• Gender: Male / Female
• Apply: bop.com.pk/available-jobs

Manager Field Collection

Band-09 to Band-07 · Sahiwal · Digital Banking Group · ⚠️ Deadline: 9 June 2026

Job Responsibilities

• Manage and supervise the field collection team in Sahiwal to ensure timely recovery of overdue digital banking loans, digital lending products, and consumer finance portfolios.
• Design and execute field collection strategies for different delinquency buckets, prioritizing accounts based on outstanding amounts, risk profiles, and historical repayment behavior.
• Conduct regular field visits to borrowers’ premises to assess financial situations, negotiate repayment arrangements, and facilitate voluntary settlements where feasible.
• Maintain accurate collection records and daily activity reports in BOP’s collection management system to ensure complete traceability of all recovery actions taken.
• Coordinate with the legal team for cases requiring litigation, enforcement notices, or court proceedings, providing field-level intelligence and documentation as needed.
• Monitor team performance against collection targets, providing coaching and corrective guidance to field officers to maintain recovery rates within approved thresholds.
• Ensure all field collection activities are conducted in strict compliance with BOP’s code of conduct, SBP’s consumer protection regulations, and ethical recovery standards.
• Liaise with branch managers and digital banking product teams to share ground-level feedback on credit behavior, enabling better underwriting and risk management decisions.

Requirements & Qualifications

• Education: Bachelor’s or Master’s degree in Finance, Business Administration, or a related field
• Experience: Relevant experience in field collections, credit recovery, or consumer lending operations within a banking or microfinance environment
• Key Skills: Field collections management, team supervision, negotiation, credit recovery, digital banking products knowledge
• Band Eligibility: Currently at Band-9 or above
• Gender: Male / Female
• Apply: bop.com.pk/available-jobs

Segment Head – Governance and Quality Control

Band-5 to Band-3 · Lahore · IT Group

Job Responsibilities

• Establish and enforce IT governance frameworks, policies, and standards across BOP’s technology function to ensure alignment with regulatory requirements and industry best practices.
• Lead IT quality assurance processes including system testing protocols, software release management, and post-implementation review mechanisms for all technology deployments.
• Develop and maintain a risk and control matrix for the IT Group, tracking open technology risks, audit observations, and remediation actions through to closure.
• Coordinate with SBP’s technology regulation teams and external auditors during IT-related examinations, preparing documentation and evidence packages for review.
• Design and implement change management controls to govern software updates, infrastructure changes, and system configuration modifications in BOP’s production environment.
• Monitor adherence to IT security policies, data governance standards, and business continuity requirements across all segments of the IT Group.
• Produce IT governance and quality reports for senior technology leadership and the Board, summarizing compliance status, quality metrics, and outstanding risk items.
• Champion continuous improvement initiatives within the IT Group by identifying process gaps and recommending corrective actions to enhance governance maturity and operational reliability.

Requirements & Qualifications

• Education: Bachelor’s or Master’s in Computer Science, Information Technology, or a related field; CISA, COBIT, or ITIL certification is a strong advantage
• Experience: Substantial experience in IT governance, quality assurance, or technology risk management within the banking or financial services sector
• Key Skills: IT governance (COBIT/ITIL), quality assurance, audit management, change control, risk matrix management, regulatory reporting
• Band Eligibility: Currently at Band-5 or above
• Gender: Male / Female
• Apply: bop.com.pk/available-jobs

Segment Head – Inbound

Band-5 to Band-3 · Lahore · IT Group

Job Responsibilities

• Lead BOP’s inbound IT operations segment, managing the teams responsible for receiving, processing, and resolving technology service requests and incidents from business units across the bank.
• Define and enforce service level agreements (SLAs) for inbound IT support, ensuring response and resolution times meet agreed standards and customer satisfaction benchmarks.
• Implement and maintain a structured incident management framework, classifying inbound issues by severity and routing them to the appropriate resolver groups within the IT function.
• Oversee the day-to-day performance of inbound IT service delivery channels including helpdesk, service desk, and technology support portals used by BOP branches and head office.
• Develop dashboards and reporting mechanisms to track inbound request volumes, resolution rates, recurring issue patterns, and overall service desk health for senior IT leadership.
• Collaborate with infrastructure, application, and security teams to resolve complex inbound escalations and communicate outcomes back to requesting business units promptly.
• Manage vendor contracts and relationships pertaining to inbound IT service delivery tools, helpdesk platforms, and support software solutions used in BOP’s environment.
• Drive knowledge base development and self-service enablement initiatives to reduce repeat inbound tickets and empower end users to resolve common technology issues independently.

Requirements & Qualifications

• Education: Bachelor’s or Master’s in Computer Science, IT, or related field; ITIL certification preferred
• Experience: Substantial experience managing IT service delivery, helpdesk operations, or inbound technology support in a banking or large enterprise environment
• Key Skills: IT service management (ITSM), SLA management, incident management, helpdesk operations, team leadership, ITIL framework
• Band Eligibility: Currently at Band-5 or above
• Gender: Male / Female
• Apply: bop.com.pk/available-jobs

Segment Head – Outbound

Band-5 to Band-3 · Lahore · IT Group

Job Responsibilities

• Lead BOP’s outbound IT operations segment, managing proactive technology services including system monitoring, infrastructure deployment, software rollouts, and planned maintenance activities.
• Oversee outbound IT communications to business users, branches, and external partners regarding scheduled maintenance windows, system upgrades, and planned outages across BOP’s network.
• Coordinate with application and infrastructure teams to plan and execute technology releases, patch deployments, and hardware refresh programs with minimal disruption to banking operations.
• Manage vendor relationships for outbound IT service delivery, ensuring third-party technology partners meet contractual obligations and perform within agreed service parameters.
• Develop and maintain a proactive monitoring framework using IT operations tools to detect potential system failures, capacity constraints, or performance degradation before they impact production.
• Establish and maintain disaster recovery and business continuity testing schedules for BOP’s IT infrastructure, ensuring recovery time objectives are validated and documented regularly.
• Produce outbound IT operations reports covering system availability, incident prevention metrics, and deployment success rates for review by the Group Head of IT and senior management.
• Build and develop the outbound IT operations team through structured performance management, technical training programs, and clear career development pathways within BOP’s IT Group.

Requirements & Qualifications

• Education: Bachelor’s or Master’s in Computer Science, Information Technology, or Engineering; relevant certifications (ITIL, PMP, CCNA/CCNP) are an advantage
• Experience: Substantial experience in IT infrastructure management, outbound operations, release management, or technology deployment in banking or financial services
• Key Skills: IT operations management, release/change management, infrastructure monitoring, BCP/DR testing, vendor management, team leadership
• Band Eligibility: Currently at Band-5 or above
• Gender: Male / Female
• Apply: bop.com.pk/available-jobs

Senior Manager – Inbound

Band-7 to Band-5 · Karachi · IT Group

Job Responsibilities

• Manage BOP’s inbound IT service operations in Karachi, overseeing the local technology support team and ensuring seamless service delivery to branches and offices in the region.
• Act as the senior escalation point for complex inbound IT incidents at the Karachi site, driving swift resolution by engaging the appropriate technical resources and vendor support channels.
• Monitor regional inbound service desk performance against SLA targets, producing regular reports for the Segment Head on ticket volumes, resolution rates, and pending escalations.
• Coordinate with the Lahore-based Segment Head – Inbound to standardize IT support procedures, knowledge base content, and customer communication templates across both hubs.
• Liaise with Karachi-based business stakeholders to understand their technology requirements, communicate planned changes, and manage expectations around service delivery timelines.
• Support the implementation of new ITSM tools, helpdesk platforms, and self-service portals at the Karachi site, including user training and change adoption activities.
• Ensure the Karachi IT support team adheres to BOP’s information security policies, data handling protocols, and user access management procedures in all day-to-day operations.
• Identify recurring inbound issues at the Karachi site and escalate root cause findings to the infrastructure or application teams to drive permanent fixes and reduce ticket recurrence.

Requirements & Qualifications

• Education: Bachelor’s or Master’s in Computer Science, IT, or related field; ITIL Foundation or higher certification preferred
• Experience: Relevant experience in IT service management or inbound technology operations support, with banking sector background preferred
• Key Skills: ITSM tools, incident management, SLA reporting, helpdesk supervision, cross-location coordination, stakeholder management
• Band Eligibility: Currently at Band-7 or above
• Gender: Male / Female
• Apply: bop.com.pk/available-jobs

BOP Summer Internship Program 2026

Pan Pakistan · Summer 2026 · Students / Fresh Graduates

What Interns Will Experience

• Rotate through functional banking departments including retail operations, trade finance, digital banking, compliance, credit, and human resources to gain broad exposure to BOP’s business.
• Work directly under the mentorship of experienced BOP professionals who will assign meaningful tasks, provide regular feedback, and guide career development throughout the program.
• Participate in structured learning sessions, workshops, and orientation programs designed to build practical banking knowledge beyond classroom theory.
• Contribute to live projects, data analysis tasks, and operational support activities that deliver real business value and are included in each intern’s final performance evaluation.
• Develop professional skills including banking documentation, customer interaction protocols, compliance awareness, and internal reporting through hands-on daily responsibilities.
• Build a professional network within BOP’s talent community, creating connections that can support future career opportunities within the bank or the broader financial services industry.
• Receive a completion certificate and performance assessment upon successful program completion, which serves as a strong credential for future employment applications in the banking sector.

Eligibility & How to Apply

• Eligibility: Currently enrolled students or recent graduates from HEC-recognized universities (check BOP website for specific eligibility criteria)
• Disciplines: Finance, Banking, Business Administration, IT, Economics, Commerce, and related fields are typically preferred
• Program Duration: Summer period (exact duration to be confirmed on BOP website)
• Gender: Male / Female
• Apply: bop.com.pk/available-jobs