Captain – Fly Jinnah

Job ID: 17128 · Islamabad · 1 Post

Job Responsibilities

• Command all assigned flights in full compliance with Fly Jinnah’s Standard Operating Procedures, PCAA regulations, and ICAO standards.
• Conduct thorough pre-flight briefings with the flight crew, covering route conditions, weather, NOTAMs, and operational risk assessments.
• Ensure the airworthiness of the aircraft prior to departure by coordinating with technical and ground handling teams to resolve any defects.
• Exercise Pilot-in-Command authority to make final decisions on all matters related to flight safety, passenger welfare, and crew management in-flight.
• Monitor fuel consumption, flight parameters, and weather developments in real time and adjust routing or altitude as operationally required.
• Manage emergency situations and abnormal procedures calmly and effectively, following approved checklists and reporting all incidents post-flight.
• Complete all required post-flight documentation, journey logs, and defect entries with accuracy and timeliness.
• Mentor First Officers and Cabin Crew during operations, fostering a culture of safety, professionalism, and continuous improvement.

Requirements & Qualifications

• Education: ATPL (Airline Transport Pilot Licence) issued or validated by PCAA
• Type Rating: Valid Airbus A320 family type rating mandatory
• Experience: Minimum 3,000 total flying hours; significant PIC hours required
• Key Skills: CRM (Crew Resource Management), threat & error management, EFIS proficiency, decision-making under pressure
• Medical: Valid Class 1 Medical Certificate
• Apply: airarabiagroupcareers.com

First Officer – Fly Jinnah

Job ID: 17697 · Karachi · 1 Post

Job Responsibilities

• Assist the Captain in all phases of flight including pre-flight planning, taxiing, take-off, cruise, approach, and landing operations.
• Maintain accurate and timely flight records including fuel uplift logs, journey logs, and technical defect entries in the aircraft technical log.
• Perform pre-flight cockpit checks independently, verifying that all avionics, hydraulics, fuel systems, and safety equipment are fully serviceable.
• Monitor ATC communications and ensure all clearances, instructions, and frequency changes are correctly read back and actioned.
• Apply approved emergency and abnormal procedures promptly when required, supporting the Captain in managing crew and passenger safety.
• Participate actively in Crew Resource Management practices, contributing to open communication and effective decision-making on the flight deck.
• Attend all mandatory ground training, simulator checks, and recurrency training sessions within prescribed timelines.
• Liaise with cabin crew before and after each sector to share safety-relevant information and coordinate passenger service requirements.

Requirements & Qualifications

• Education: CPL or ATPL validated by PCAA
• Type Rating: Airbus A320 family type rating required
• Experience: Minimum 200 hours on type; multi-crew commercial operations experience preferred
• Key Skills: EFIS/ECAM systems knowledge, CRM, TCAS/GPWS procedures, English language proficiency (ICAO Level 4+)
• Medical: Valid Class 1 Medical Certificate
• Apply: airarabiagroupcareers.com

Cabin Crew – Karachi

Job ID: 17670 · Karachi · Multiple Posts

Job Responsibilities

• Conduct thorough pre-flight safety checks of cabin equipment, emergency exits, oxygen masks, life jackets, and first-aid kits before every departure.
• Deliver professional safety demonstrations and ensure all passengers understand seat belt, exit, and brace-position procedures before take-off.
• Attend pre-flight briefings with the Captain and crew to review flight details, special passenger requirements, and emergency procedures for the sector.
• Provide attentive in-flight service including the distribution of meals, beverages, and duty-free items in accordance with Fly Jinnah’s service standards.
• Assist passengers with special needs including unaccompanied minors, elderly travellers, and passengers requiring medical attention during the flight.
• Respond swiftly and calmly to onboard emergencies such as medical incidents, turbulence, or cabin pressure irregularities using approved procedures.
• Participate in post-flight debriefs to report any safety concerns, passenger feedback, or cabin irregularities to the Cabin Manager and ground team.
• Maintain a polished and professional appearance at all times in accordance with Fly Jinnah’s uniform, grooming, and conduct standards.

Requirements & Qualifications

• Education: Intermediate (FA/FSc) minimum; Bachelor’s degree preferred
• Experience: Previous cabin crew experience preferred; fresh candidates with strong communication skills will be considered
• Key Skills: Passenger safety management, first aid, customer service excellence, multi-lingual communication, composure under pressure
• Height: As per aviation safety requirements (able to reach overhead safety equipment)
• Gender: Male / Female
• Apply: airarabiagroupcareers.com

Cabin Crew – Lahore

Job ID: 17673 · Lahore · Multiple Posts

Job Responsibilities

• Greet and assist passengers during boarding, ensuring all carry-on baggage is properly stowed and seat assignments are confirmed before departure.
• Verify that all cabin safety equipment is in place and operational, and complete all regulatory pre-departure checks without exception.
• Manage passenger boarding flow from Lahore International Airport, coordinating with ground staff to ensure on-time departure performance.
• Execute the in-flight service cycle efficiently, ensuring all passengers are served in accordance with Fly Jinnah’s timing and quality standards.
• Handle passenger complaints and service requests with professionalism, escalating safety-critical issues to the Senior Cabin Crew immediately.
• Conduct post-flight cabin security checks to ensure no prohibited items, forgotten articles, or hazardous materials remain onboard after disembarkation.
• Complete cabin discrepancy reports and galley inventory forms after each flight, ensuring accurate records for the next operating crew.
• Support emergency evacuation procedures by directing passengers to exits, deploying slides, and ensuring all cabin zones are cleared swiftly.

Requirements & Qualifications

• Education: Intermediate (FA/FSc) minimum; Bachelor’s preferred
• Experience: Prior airline or hospitality experience advantageous
• Key Skills: Communication, conflict resolution, customer service, first-aid awareness, calm under pressure
• Gender: Male / Female
• Apply: airarabiagroupcareers.com

Cabin Crew – Islamabad

Job ID: 17600 · Islamabad · Multiple Posts

Job Responsibilities

• Report to Islamabad International Airport well ahead of scheduled departure to complete all mandatory crew check-in and briefing requirements.
• Carry out independent safety inspections of assigned cabin zones including galleys, lavatories, overhead bins, and emergency equipment stations.
• Coordinate effectively with fellow crew members during boarding to ensure a smooth, efficient, and professionally managed passenger embarkation process.
• Administer first aid to passengers experiencing medical episodes in flight, using on-board medical kits and liaising with the cockpit if diversion is required.
• Maintain detailed awareness of PCAA and Fly Jinnah safety regulations, attending recurrent training and remaining current on all procedural updates.
• Manage duty-free sales and on-board transactions accurately, reconciling cash and card receipts at sector end and submitting to the Cabin Manager.
• Build a positive and welcoming cabin atmosphere that reflects Fly Jinnah’s commitment to friendly, affordable, and reliable travel for all passengers.
• Identify and report any suspicious behavior, unattended items, or security concerns to the Commander and follow all security protocols without delay.

Requirements & Qualifications

• Education: Intermediate (FA/FSc) minimum
• Experience: Aviation or customer-facing service experience preferred
• Key Skills: Safety awareness, first aid, customer handling, duty-free sales, bilingual communication (Urdu/English)
• Gender: Male / Female
• Apply: airarabiagroupcareers.com

Cabin Crew – Multan

Job ID: 17672 · Multan · Multiple Posts

Job Responsibilities

• Operate from Multan International Airport as a base, covering domestic and international routes as assigned by Fly Jinnah crew scheduling.
• Execute safety equipment checks on all onboard systems including fire extinguishers, first-aid kits, megaphones, and life raft equipment before each departure.
• Welcome passengers onboard and direct them to seats with care and efficiency, giving special attention to families, elderly travellers, and PRM passengers.
• Deliver the in-flight safety briefing clearly and confidently in both Urdu and English, ensuring all passengers are attentive and aware of emergency procedures.
• Serve meals, beverages, and duty-free products with courtesy, maintaining the Fly Jinnah standard of service throughout all cabin zones.
• Identify any disruptive passengers early and manage situations diplomatically, escalating to the Captain if the behaviour poses a safety risk to the flight.
• Perform a thorough post-flight cabin sweep, securing all loose items, completing inventory reconciliation, and handing over correctly to ground cleaning crew.
• Stay current with all mandatory training, including emergency procedures, dangerous goods awareness, and first-aid recurrency, as required by PCAA regulations.

Requirements & Qualifications

• Education: Intermediate (FA/FSc) minimum
• Experience: Fresh graduates welcome; airline, hospitality, or customer service background is a plus
• Key Skills: Bilingual communication, safety awareness, customer empathy, conflict de-escalation, physical fitness
• Gender: Male / Female
• Apply: airarabiagroupcareers.com

Cabin Crew – Faisalabad

Job ID: 17671 · Faisalabad · Multiple Posts

Job Responsibilities

• Based at Faisalabad International Airport, operate on assigned domestic routes as well as international sectors as directed by the crew scheduling team.
• Conduct pre-departure galley checks, verifying that all catering supplies, beverage stocks, and service carts are correctly loaded and sealed before departure.
• Perform structured cabin walkthroughs to verify window shades, tray tables, armrests, seat belts, and electronic devices are all in take-off configuration.
• Support the senior crew during boarding by managing the aisle and assisting passengers with baggage stowage to prevent overhead bin congestion.
• Execute service rounds promptly and professionally, ensuring every passenger in the assigned zone receives equal attention and their needs are addressed.
• Respond to call-bell activations swiftly, attending to passenger requests ranging from additional refreshments to medical assistance and seat-change queries.
• Maintain strict compliance with Fly Jinnah’s grooming policy, uniform standards, and professional conduct guidelines at all times on duty.
• Accurately report all cabin discrepancies, maintenance issues, or in-flight incidents in the flight report submitted to crew management after each sector.

Requirements & Qualifications

• Education: Intermediate (FA/FSc) minimum
• Experience: Fresh or experienced; airline cabin crew training from a recognized institution is advantageous
• Key Skills: Service excellence, detail orientation, teamwork, galley management, bilingual fluency
• Gender: Male / Female
• Apply: airarabiagroupcareers.com

Catering Officer – Fly Jinnah

Job ID: 17375 · Karachi · 1 Post

Job Responsibilities

• Manage all inflight catering operations for Fly Jinnah’s Karachi-based fleet, coordinating with approved catering suppliers to ensure timely and accurate uplift for every flight.
• Monitor catering quality standards rigorously, conducting regular audits of supplier kitchens, food preparation processes, and hygiene compliance against HACCP guidelines.
• Control catering costs effectively by negotiating competitive rates with suppliers, tracking expenditure against budget, and identifying opportunities for cost reduction without compromising quality.
• Coordinate with the Flight Operations team to ensure catering orders reflect accurate passenger numbers, special meal requirements, and seasonal menu changes.
• Ensure full regulatory compliance with PCAA, IATA, and relevant food safety authority standards for all inflight catering products and packaging materials.
• Resolve catering discrepancies and complaints from cabin crew quickly, investigating root causes and implementing corrective actions with the catering vendor.
• Maintain accurate records of all catering uplifts, invoices, quality audit reports, and supplier performance metrics for management review.
• Liaise with the marketing and commercial teams to develop new menu offerings, seasonal promotions, and special event catering that align with Fly Jinnah’s brand.

Requirements & Qualifications

• Education: Bachelor’s degree in Hospitality Management, Food Science, Supply Chain, or a related field
• Experience: 2-4 years in airline catering, food & beverage supply chain, or airline ground operations
• Key Skills: Vendor management, HACCP food safety, budget control, supplier negotiations, MS Excel, report writing
• Gender: Male / Female
• Apply: airarabiagroupcareers.com

Service Quality Officer – Fly Jinnah

Job ID: 17398 · Karachi · 1 Post

Job Responsibilities

• Monitor the quality of Fly Jinnah’s contact centre interactions — including inbound calls, live chat, and email — against defined service standards and KPIs.
• Conduct regular call calibration sessions with contact centre agents and team leaders to ensure consistent application of quality benchmarks across all channels.
• Analyse customer satisfaction scores, NPS data, and complaint trends to identify systemic service failures and recommend targeted corrective action plans.
• Develop and maintain the contact centre quality scorecard, updating evaluation criteria in line with evolving customer expectations and business objectives.
• Prepare monthly and quarterly service quality reports for senior management, highlighting performance gaps, improvement trends, and agent coaching requirements.
• Collaborate with training teams to design refresher programs that address identified quality gaps and reinforce Fly Jinnah’s service delivery standards.
• Investigate escalated customer complaints end-to-end, coordinating with relevant departments to resolve issues and deliver timely, satisfactory resolutions to passengers.
• Champion a continuous improvement culture within the customer experience function by benchmarking against industry best practices and introducing innovative service initiatives.

Requirements & Qualifications

• Education: Bachelor’s degree in Business Administration, Communication, Quality Management, or related discipline
• Experience: 2-4 years in contact centre quality assurance, customer experience, or airline customer services
• Key Skills: Quality monitoring tools, data analysis, NPS/CSAT reporting, coaching & feedback delivery, MS Office, report writing
• Gender: Male / Female
• Apply: airarabiagroupcareers.com