Customer Service Associate (FTC)

Fixed-Term Contract · Multiple Locations

Job Responsibilities

• Serve as the frontline ambassador for JS Bank, delivering exceptional customer service at the branch counter.
• Handle customer inquiries and resolve issues promptly and professionally.
• Process routine banking transactions accurately, including deposits, withdrawals, and account services.
• Maintain high service standards in line with JS Bank policies and SBP regulations.
• Support cross-selling of bank products to walk-in customers where appropriate.

Requirements & Qualifications

• Education: Bachelor’s degree from an HEC-recognized university.
• Key Skills: Strong communication and interpersonal skills, customer-focused mindset.
• Apply: Apply via the JS Bank Careers Portal

Cluster Manager

Sukkur & Multan · 2 Openings

Job Responsibilities

• Supervise and manage the Retail Banking business for the assigned area/region.
• Drive achievement of assigned targets for CASA, cross-sell, and overall branch profitability.
• Manage branch banking operations across the cluster and oversee day-to-day performance.
• Improve the overall control environment of branches within the cluster.
• Develop high-performing teams and instill the bank’s core values across branch staff.

Requirements & Qualifications

• Education: Bachelor’s degree; IBP certification in Banking Regulation is preferred.
• Experience: 10 years of banking experience, including at least 5 years at Branch Manager or Area Manager level.
• Key Skills: Strong knowledge of banking products, services, and processes; proven track record in CASA achievement, branch operations, and team development.
• Apply: Apply via the JS Bank Careers Portal

Branch Manager

Gujrat

Job Responsibilities

• Lead the Gujrat branch to achieve growth targets across all banking product segments.
• Drive branch performance through proactive sales management and customer relationship building.
• Manage branch team performance, coaching, and professional development.
• Ensure full compliance with State Bank of Pakistan (SBP) regulations and internal bank policies.
• Oversee quality service delivery across all customer touchpoints within the branch.

Requirements & Qualifications

• Education: Bachelor’s or Master’s degree.
• Experience: 5–8 years of banking experience.
• Key Skills: Strong leadership and sales management skills.
• Apply: Apply via the JS Bank Careers Portal

Regional Head Transaction Banking

Shaheen Complex, Karachi

Job Responsibilities

• Lead the transaction banking business for the assigned region, covering cash management, trade finance, and treasury services.
• Develop and execute the regional transaction banking growth strategy.
• Manage and grow corporate client relationships across the transaction banking portfolio.
• Drive revenue growth through product innovation and cross-selling of transaction banking solutions.
• Coordinate with internal product, risk, and operations teams to deliver seamless client servicing.

Requirements & Qualifications

• Education: Bachelor’s or Master’s degree in Finance or a related field.
• Experience: 8–10+ years of banking experience.
• Key Skills: Strong understanding of transaction banking products including cash management and trade finance.
• Apply: Apply via the JS Bank Careers Portal

AI Developer

Digital Office, Gulberg Greens, Islamabad

Job Responsibilities

• Join JS Bank’s digital transformation team to develop and implement AI-driven solutions for banking operations.
• Develop AI and machine learning models tailored to banking applications and use cases.
• Build and optimize chatbots and Retrieval-Augmented Generation (RAG)-based solutions for customer and internal use.
• Implement AI-driven process automation to improve operational efficiency across banking functions.
• Integrate AI solutions with existing core banking systems and digital platforms.

Requirements & Qualifications

• Education: Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, or a related field.
• Experience: 2–5 years in AI/ML development.
• Key Skills: Python, TensorFlow/PyTorch, NLP, LLM applications, API development and integration.
• Apply: Apply via the JS Bank Careers Portal