Premier Relationship Manager (Islamic / Retail)

Pan Pakistan · 3 Years Exp · Graduate · Deadline: 12 Jul 2026

Job Responsibilities

• Manage the liability portfolio of Premier Banking HNWI (High Net Worth Individual) clients, maintaining the highest standard of relationship management and personalized banking service delivery.
• Drive deposit mobilization targets by acquiring New-to-Bank (NTB) accounts and deepening relationships with existing Premier lounge clients through regular in-person visits and proactive engagement.
• Cross-sell a full suite of bank products to Premier clients including Wealth Management products, Consumer Finance facilities, and Insurance solutions, ensuring appropriate suitability for each client’s profile.
• Provide exceptional, personalized banking service to top-tier Premier customers, visiting key clients periodically and ensuring their banking needs are addressed proactively and with priority handling.
• Ensure 100% timely action on all service and compliance gaps identified through Customer Experience (CE) reports including Voice of Customer (VOC), Call Audits, and Mystery Shopping exercises.
• Maintain strict adherence to KYC/AML guidelines and all SBP regulatory policies in all client interactions, account openings, and financial product recommendations.
• Monitor client portfolio health — tracking deposit balances, product utilization, attrition risk, and revenue contribution — providing regular updates to the branch and cluster leadership.
• For the Islamic variant: ensure all banking activities and product recommendations comply fully with Shariah principles and Islamic banking guidelines applicable to Bank Alfalah’s Islamic banking division.

Requirements & Qualifications

• Education: Graduate; MBA/Masters preferred.
• Experience: Minimum 3 years in liability sales within banking or financial services.
• Key Skills: Banking product knowledge, HNWI relationship management, strong interpersonal and communication skills, negotiation, KYC/AML compliance.
• Apply: bankalfalah.com/careers

Branch Manager

Pan Pakistan · 5 Years Exp · Graduate · Deadline: 12 Jul 2026

Job Responsibilities

• Lead and manage all aspects of branch operations, achieving business growth targets across deposit mobilization, asset generation, fee income, and customer acquisition across all segments.
• Motivate, coach, and equip the branch team with comprehensive banking product knowledge and sales skills, driving individual and collective achievement of management-assigned targets.
• Ensure the highest quality of customer service across all branch touchpoints, setting and maintaining service standards that reflect Bank Alfalah’s Premier banking brand positioning.
• Manage the branch’s compliance posture — ensuring adherence to SBP regulations, KYC/AML requirements, internal policies, and audit recommendations across all branch activities.
• Build and grow the branch’s corporate and commercial client base by proactively identifying new business opportunities in the branch catchment area and facilitating acquisition through the team.
• Oversee branch operational efficiency including cash management, clearing, trade services, and day-to-day back-office functions, ensuring zero operational lapses or SBP reportable incidents.
• Monitor and report branch-level performance against KPIs on a weekly and monthly basis, identifying under-performance areas and taking corrective actions to close gaps.
• Represent Bank Alfalah in the branch’s local business community, building strategic relationships with key local businesses, trade associations, and potential corporate clients to support branch business development.

Requirements & Qualifications

• Education: Graduate (Bachelor’s degree or above).
• Experience: Minimum 5 years of liability sales experience in banking, with demonstrated leadership and branch management capability.
• Key Skills: Branch P&L management, team leadership, regulatory compliance, business development, customer service excellence.
• Apply: bankalfalah.com/careers

Counter Service Officer (CSO)

Pan Pakistan · Fresh / Up to 2 Years · Graduate · Deadline: 12 Jul 2026

Job Responsibilities

• Facilitate customers with accurate and timely execution of all counter banking transactions including cash deposits, cash withdrawals, National Prize Bond purchases and encashments, and utility bill payments.
• Process Funds Transfers, issuance of Pay Orders (PO) and Demand Drafts (DD), Inward and Outward Clearing, and collection transactions in strict accordance with Bank Alfalah and SBP policies.
• Process Stop Payment instructions and related account maintenance requests accurately, ensuring proper documentation and authorization before any action is executed on customer accounts.
• Maintain accurate cash balances throughout the working day, ensuring all cash received and paid out is verified, counted, and reconciled at the start and end of each working session.
• Provide courteous, efficient front-counter service to all customers — greeting warmly, identifying transaction needs, and completing services with minimal waiting time and maximum accuracy.
• Escalate suspicious transactions, potential fraud indicators, or unusual customer behavior to the Branch Manager or Compliance Officer in line with Bank Alfalah’s AML/CFT monitoring protocols.
• Maintain a clean, organized, and professional counter workspace, ensuring all transaction vouchers, forms, and stamps are properly maintained and controlled as per branch operations policy.
• Assist in cross-referral of customers to relevant relationship managers or product specialists for savings products, account upgrades, and other banking services as opportunities arise.

Requirements & Qualifications

• Education: Graduate (Bachelor’s degree).
• Experience: Fresh graduates welcome; up to 2 years of banking or counter service experience accepted.
• Key Skills: Cash handling, attention to detail, customer service, banking transaction knowledge, SBP/BAFL policy compliance.
• Apply: bankalfalah.com/careers

Techwiz Program – AI / Cybersecurity / Fintech

Karachi & Lahore · Fresh Graduates · CGPA 2.70+ · Under 26 Years

What You’ll Work On

• Contribute to building and deploying Artificial Intelligence and Machine Learning products that transform Bank Alfalah’s customer experience, credit decisioning, and operational efficiency.
• Work on cybersecurity initiatives to protect Bank Alfalah’s digital infrastructure, customer data, and financial systems against evolving threats.
• Participate in fintech and digital banking transformation projects, developing and integrating innovative solutions across the bank’s digital product ecosystem.
• Collaborate with cross-functional teams including Product, Data Science, Risk, and Operations to build technology solutions that drive real banking outcomes at scale.

Requirements & Qualifications

• Education: Bachelor’s degree in Computer Science, Software Engineering, or Information Technology from an HEC-recognized university.
• CGPA: Minimum 2.70.
• Age: Below 26 years at time of hiring.
• Pro Tip: Showcase your tech projects, GitHub profile, and coding skills prominently in your application.
• Apply: bankalfalah.com/careers

ALFA LEAD Summer Internship 2026

Karachi · Lahore · Islamabad · 6–8 Weeks · Rs. 35,000–50,000/month

Selection Process

• Step 1 – Competency Based Game: A gamified digital assessment evaluating cognitive ability, decision-making, problem-solving, and behavioral competencies.
• Step 2 – Panel Interview: Selected candidates appear before a panel of Bank Alfalah Senior Management for a competency and motivation-based interview.

Application Tips

• Apply early — thousands of students compete for limited ALFA LEAD seats each cycle.
• Keep your CV to one page; prominently feature your CGPA if 3.3 or above, relevant coursework, leadership roles, and extracurriculars.
• Apply: bankalfalah.com/careers