Insights Analyst

Data Analytics · Karachi, Sindh · Posted: 11 June 2026

Job Responsibilities

• Extract, cleanse, and analyze large datasets from Meezan Bank’s core banking system, digital channels, and customer databases to generate actionable business insights for senior management and product teams.
• Develop and maintain dashboards, automated reports, and data visualization tools that track key performance indicators across Meezan Bank’s retail, corporate, and digital banking portfolios.
• Conduct customer segmentation, behavioral analysis, and product performance studies to identify growth opportunities, cross-selling potential, and at-risk customer cohorts for targeted intervention.
• Collaborate with business units including Retail Banking, Treasury, Compliance, and Digital Banking to translate complex data findings into clear, decision-ready insights with strategic recommendations.
• Design and execute market research projects, competitive benchmarking studies, and industry analysis reports to inform Meezan Bank’s product development and pricing strategies.
• Build predictive models and statistical analyses to support forecasting of deposit growth, loan performance, customer attrition, and branch-level profitability.
• Monitor data quality across reporting pipelines and analytics systems, identifying and resolving data integrity issues to ensure the accuracy of all management information reports.
• Present analytical findings to non-technical stakeholders in compelling visual formats, distilling complex quantitative analysis into concise narratives that drive evidence-based business decisions.

Requirements & Qualifications

• Education: Bachelor’s or Master’s degree in Statistics, Economics, Mathematics, Computer Science, Business Analytics, or related field from an HEC-recognized university
• Key Skills: SQL, Python/R, Power BI/Tableau, data modeling, statistical analysis, business intelligence, Excel (advanced)
• Experience: Relevant experience in data analytics, business intelligence, or market research — banking sector experience preferred
• Gender: Male / Female
• Apply: Via Meezan Bank Oracle Cloud Careers Portal

Officer – Process Design, Customer Experience (PDCX)

Process Design · Customer Experience · Karachi · Posted: 11 June 2026

Job Responsibilities

• Map and analyze existing customer-facing banking processes to identify friction points, inefficiencies, and opportunities to improve the end-to-end customer experience across Meezan Bank’s service touchpoints.
• Design re-engineered customer journey workflows for key banking processes — account opening, finance applications, complaint resolution, and digital onboarding — in collaboration with business and IT stakeholders.
• Prepare detailed business process documentation including process flow diagrams, SIPOC charts, standard operating procedures (SOPs), and customer journey maps to guide implementation teams.
• Coordinate with branch network, digital banking, and customer service teams to gather voice-of-customer feedback and incorporate service experience insights into process redesign proposals.
• Support the piloting and rollout of redesigned processes across Meezan Bank’s branch network and digital channels, monitoring adoption and measuring improvement against baseline experience metrics.
• Facilitate process improvement workshops and cross-functional working groups to align stakeholders on proposed changes and build consensus around customer experience enhancement initiatives.
• Track customer experience KPIs including Net Promoter Score (NPS), complaint rates, process turnaround times, and first-contact resolution rates to measure the impact of redesigned processes.
• Maintain a process improvement register and project tracker, reporting progress on PDCX initiatives to the department head and senior management on a periodic basis.

Requirements & Qualifications

• Education: Bachelor’s or Master’s degree in Business Administration, Industrial Engineering, or a related field from an HEC-recognized university
• Key Skills: Business process mapping, Visio/Lucidchart, customer journey mapping, Lean/Six Sigma (preferred), SOP writing, stakeholder management
• Experience: Relevant experience in process design, business analysis, or customer experience in banking or financial services
• Gender: Male / Female
• Apply: Via Meezan Bank Oracle Cloud Careers Portal

Manager – Process Design, Productivity & Controls (PDPC)

Process Design · Productivity & Controls · Karachi · Posted: 11 June 2026

Job Responsibilities

• Lead productivity enhancement programs across Meezan Bank’s operational functions, identifying automation opportunities, workflow redundancies, and resource allocation inefficiencies that impact throughput and cost.
• Design and implement internal control frameworks for key operational processes, ensuring adequate segregation of duties, approval hierarchies, maker-checker mechanisms, and audit trail requirements are embedded in process design.
• Develop and maintain the bank’s process risk and control matrix (RCSA), mapping operational risks to existing controls and identifying gaps that require process redesign or additional control implementation.
• Drive Robotic Process Automation (RPA), straight-through processing, and digital workflow initiatives in collaboration with the IT and Digital Banking teams to reduce manual processing and turnaround times.
• Coordinate with Internal Audit, Compliance, and Operations departments to review audit findings and regulatory observations related to process controls, designing remediation plans to address identified weaknesses.
• Establish and track productivity metrics, cost-per-transaction benchmarks, and processing capacity utilization data across key back-office functions to monitor operational efficiency trends.
• Manage the PDPC team in delivering a pipeline of process improvement projects simultaneously, maintaining project timelines, managing stakeholder communications, and ensuring quality deliverables are produced on schedule.
• Prepare management reporting on PDPC program performance, presenting findings and recommendations to senior bank leadership at periodic process excellence review sessions.

Requirements & Qualifications

• Education: Bachelor’s or Master’s in Business Administration, Industrial Engineering, or related field; Lean Six Sigma Green/Black Belt or MBA is an advantage
• Experience: Substantial experience in process design, operational excellence, or internal controls in banking or financial services, with team management experience
• Key Skills: RCSA framework, Lean/Six Sigma, RPA concepts, controls design, project management, banking operations, process automation
• Gender: Male / Female
• Apply: Via Meezan Bank Oracle Cloud Careers Portal

Personal Banking Officer (PBO) – Batch No. 06, 2026

Personal Banking · Multiple Cities · Pan-Pakistan Batch Hiring · Posted: 5 June 2026

Job Responsibilities

• Serve as the primary point of contact for assigned personal banking customers at the branch, building long-term relationships through regular engagement, financial needs assessment, and proactive service delivery.
• Open and manage current and savings accounts for individual and small business customers, ensuring all account documentation is complete, KYC-compliant, and verified in accordance with SBP and Meezan Bank policies.
• Cross-sell and promote Meezan Bank’s full suite of Shariah-compliant products including Home Finance, Car Ijarah, Personal Finance, and investment products to existing and potential customers based on their financial profiles.
• Achieve monthly deposit mobilization, fee income, and product cross-sell targets set by the branch management team, contributing to the branch’s overall financial performance.
• Handle customer inquiries, resolve account-related issues, process transaction requests, and escalate complex cases to the branch manager or relevant product teams for timely resolution.
• Maintain complete and accurate customer records in Meezan Bank’s core banking system, updating contact details, relationship notes, and product holdings to support relationship management activities.
• Assist customers with digital banking enrollment including Meezan Bank’s mobile app, internet banking, and Debit Card activation to drive digital adoption and reduce branch transactional load.
• Participate in the structured PBO training program at Meezan Bank’s training academy, completing all mandatory modules in Islamic banking principles, banking operations, compliance, and sales skills.

Requirements & Qualifications

• Education: Bachelor’s degree (minimum) from an HEC-recognized university; fresh graduates are eligible
• Key Skills: Customer relationship management, sales and cross-selling, communication, Islamic banking knowledge (preferred), MS Office proficiency
• Experience: Fresh graduates welcome; prior banking or sales experience is an advantage
• Program Note: Selected candidates undergo a structured induction and training program before branch deployment
• Gender: Male / Female
• Apply: Via Meezan Bank Oracle Cloud Careers Portal

Officer – CAD Consumer

Credit Administration · Consumer Banking · Karachi + 3 Locations · Posted: 3 June 2026

Job Responsibilities

• Process consumer finance facility requests — including Home Finance, Car Ijarah, and Personal Finance — by reviewing credit applications, verifying documentation, and preparing credit administration files for approval.
• Conduct thorough document verification for consumer financing, checking CNIC authenticity, income documents, property valuations, employment proofs, and Shariah-compliance certificates before forwarding for credit approval.
• Execute disbursement activities for approved consumer finance facilities, ensuring all conditions precedent are satisfied, disbursement vouchers are accurately prepared, and funds are released per the approved terms.
• Maintain post-disbursement consumer finance records including collateral custody (Equitable Mortgage, Hypothecation), insurance renewal tracking, and title deed management as applicable.
• Monitor the consumer finance portfolio for past-due facilities, coordinating with the collections team to follow up on delinquent accounts and assisting in the recovery process through documentation support.
• Prepare and process amendments, renewals, and restructuring of consumer finance facilities, updating facility records in the core banking system and credit files accordingly.
• Respond to customer and branch queries on consumer finance applications, providing status updates, outstanding documentation requirements, and explanation of approval or rejection decisions.
• Ensure all consumer credit administration activities comply with Meezan Bank’s credit policies, SBP Prudential Regulations for Consumer Financing, and applicable Shariah guidelines on consumer finance products.

Requirements & Qualifications

• Education: Bachelor’s degree in Finance, Business Administration, or related field from an HEC-recognized university
• Experience: Relevant experience in banking credit administration, consumer lending, or CAD operations
• Key Skills: Credit documentation review, SBP Prudential Regulations, consumer finance operations, core banking systems, attention to detail
• Gender: Male / Female
• Apply: Via Meezan Bank Oracle Cloud Careers Portal

Manager Complaints

Customer Service · Complaints Management · Karachi · Posted: 13 May 2026

Job Responsibilities

• Oversee Meezan Bank’s complaint management function, ensuring all customer complaints received through branch, call center, digital channels, and regulatory portals (SBP Banking Mohtasib) are logged, tracked, and resolved within prescribed TATs.
• Lead a team of complaints officers in investigating and resolving complex customer complaints, making root cause determinations, and coordinating with relevant departments to achieve fair and timely resolutions.
• Monitor complaint trends, identify recurring service failure patterns, and prepare analytical reports for senior management highlighting systemic issues requiring process improvement or policy change.
• Manage escalated complaints referred by the Banking Mohtasib, Federal Ombudsman, SBP Consumer Protection Department, and senior bank management, ensuring comprehensive and well-documented responses are prepared.
• Develop and update the bank’s complaints handling procedures, SLAs, and escalation matrices in accordance with SBP consumer protection regulations and Meezan Bank’s service quality standards.
• Liaise with branches, product teams, IT, operations, and other departments to drive resolution of cross-functional complaints and ensure accountability across the service delivery chain.
• Report complaints KPIs including volume by category, resolution rates, SLA compliance, and customer satisfaction scores to senior management on a monthly and quarterly basis.
• Train and coach the complaints team on effective investigation techniques, customer communication standards, and empathetic resolution skills to consistently deliver a high-quality complaints handling experience.

Requirements & Qualifications

• Education: Bachelor’s or Master’s in Business Administration, Banking, or related field from an HEC-recognized university
• Experience: Substantial experience in banking customer service, complaints management, or service quality, with team management background
• Key Skills: Complaint handling, SBP regulatory knowledge, team management, escalation management, root cause analysis, report writing
• Gender: Male / Female
• Apply: Via Meezan Bank Oracle Cloud Careers Portal

Manager Email Channel

Customer Service · Digital Communication · Karachi · Posted: 13 May 2026

Job Responsibilities

• Manage Meezan Bank’s email customer service channel end-to-end, overseeing inbound email volumes, response quality, turnaround time adherence, and team productivity across the email support function.
• Lead and develop the email channel team, setting individual performance targets, monitoring daily productivity metrics, conducting regular coaching sessions, and managing shift schedules to ensure service coverage.
• Develop and maintain a comprehensive library of approved email response templates, scripts, and escalation workflows covering all product and service query categories handled through the email channel.
• Analyze email channel performance data including response time distributions, query resolution rates, customer satisfaction scores, and first-contact resolution percentages to identify improvement opportunities.
• Coordinate with product teams, operations, IT, and branch network to ensure email-based customer queries and requests are routed, resolved, and responded to accurately within committed timeframes.
• Implement quality assurance programs for email responses, regularly reviewing agent communications for accuracy, tone, regulatory compliance, and Shariah appropriateness before dispatch to customers.
• Manage the integration between the email channel management system and Meezan Bank’s CRM platform, ensuring all customer interactions are logged for relationship management and audit trail purposes.
• Prepare periodic channel performance reports for senior management, benchmarking email response metrics against industry standards and identifying initiatives to improve digital customer service quality and efficiency.

Requirements & Qualifications

• Education: Bachelor’s or Master’s in Business Administration, Communications, or related field
• Experience: Relevant experience in customer service management, digital communication channels, or contact center management in banking
• Key Skills: Email channel management, team leadership, SLA management, CRM systems, customer communication, quality assurance, data reporting
• Gender: Male / Female
• Apply: Via Meezan Bank Oracle Cloud Careers Portal