Qatar Airways Group Jobs

Apply Before: April 15, 2026 | Ref #: 232664 | Location: Karachi, Pakistan

About Company

Qatar Airways Group Jobs. Qatar Airways Group is one of the world’s fastest-growing and most awarded airlines, operating a modern fleet of over 200 aircraft and serving more than 160 destinations worldwide. From its humble beginning with just four aircraft, Qatar Airways has transformed into a global aviation leader, delivering excellence across 12 different business segments, including Qatar Airways Cargo – one of the world’s largest international cargo carriers.

The airline’s story is one of breaking records, setting trends, and daring to achieve what has never been done before. Qatar Airways Cargo operates a dedicated fleet of freighters and utilizes belly-hold capacity across the passenger network, connecting global markets with efficiency and reliability. As an employer, Qatar Airways offers infinite opportunities to grow, work on the biggest challenges, and be part of a truly international community. Join a world-class airline that values innovation, customer excellence, and operational precision. The Karachi station is currently seeking a Senior Cargo Customer Service Agent to join its cargo operations team.

Post Information

FAQs

1. What is the last date to apply for this Qatar Airways position?
The closing date is April 15, 2026. Applications must be submitted online through the Qatar Airways careers portal before this date.

2. What qualifications are required for a Senior Cargo Customer Service Agent?
Vocational, Tertiary, Trade or Diploma, or Associate Degree plus a minimum of 3 years of job-related experience.

3. Do I need to have legal rights to work in Pakistan?
Yes. You must have the legal rights to live and work in Pakistan to be considered for this role.

4. What are the main responsibilities of this role?
Key responsibilities include: booking reconsolidation, coordination with Ground Handling Agents (GHA), service recovery, customs liaison, cargo information distribution, irregularity code management, and customer experience reporting.

5. Is this role focused on import or export?
Both. The role involves interactions with Ground Handling Agents on behalf of Qatar Airways Cargo in both import and export matters, and with the QR Cargo sales team.

6. How can I find this specific job on the Qatar Airways careers portal?
Search for Ref # 232664 or “Senior Cargo Customer Service Agent – Karachi” on the Qatar Airways careers website.

7. What computer skills are required?
Computer literacy is required, including the ability to input data into booking systems according to airline instructions.

People Also Ask

• What is Qatar Airways Cargo?
  Qatar Airways Cargo is the freight division of Qatar Airways Group, one of the world’s largest international cargo carriers, operating dedicated freighters and utilizing belly-hold capacity across the passenger network.

• What is a Ground Handling Agent (GHA)?
  A Ground Handling Agent provides airport ground services, including cargo handling, ramp operations, and warehouse management on behalf of airlines.

• What are irregularity codes in cargo operations?
  Irregularity codes are standardized codes used in airline cargo systems to document shipment discrepancies, delays, damages, or other operational irregularities for tracking and resolution.

• Does Qatar Airways offer career growth opportunities?
  Yes. Qatar Airways offers “infinite opportunities to grow” and work on the “biggest, most rewarding challenges” as part of a global aviation leader spanning 12 different businesses.

• What is service recovery in cargo customer service?
  Service recovery refers to actions taken to address and resolve customer issues, delays, or problems, protecting the customer experience and maintaining service standards.

• Is previous cargo experience required for this role?
  The role requires 3 years of job-related experience, which should ideally be in cargo operations, freight forwarding, logistics, or airline customer service.

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Job Summary

Last Date: April 15, 2026
Location: Karachi, Pakistan (Airport / Cargo Operations)
Salary: Market Competitive (based on experience)