Qatar Airways Jobs Full Time

About the Opportunity

Embark on an exciting career with Qatar Airways, a world-renowned leader in aviation celebrated for its five-star service and global connectivity. As a Passenger Service and Operations Specialist based in Pakistan, you’ll be at the heart of delivering exceptional travel experiences while ensuring seamless airport operations. This dynamic role blends customer engagement, operational precision, and teamwork, offering a unique opportunity to thrive in a prestigious, multicultural environment.

Your primary responsibility will be to uphold Qatar Airways’ high operational standards. You’ll perform regular checks to ensure resources, such as check-in supplies, lounge amenities, and boarding materials, are of premium quality, free from defects, and readily available. Maintaining well-stocked, organized, and visually appealing service areas, including check-in counters, lounges, and gate facilities, is key to creating a welcoming and luxurious passenger experience. You’ll monitor inventory levels to prevent shortages, ensuring resources align with passenger demand and operational needs. Additionally, you’ll ensure signage, digital screens, and service documentation are updated promptly to reflect accurate flight schedules, service details, and pricing, enhancing clarity and professionalism.

Operational excellence is central to this role. You’ll log tasks like restocking, equipment maintenance, and service activities in Qatar Airways’ internal systems, ensuring accurate records and efficient workflows. Coordinating with ground handling teams, you’ll ensure all necessary resources are in place for smooth airport operations, reinforcing the airline’s reputation for reliability and precision.

Passenger engagement lies at the core of your responsibilities. You’ll handle inquiries and resolve concerns with warmth and professionalism, listening attentively to understand passengers’ needs and offering solutions to elevate their journey. Building personal connections is essential—you’ll interact with at least 10 passengers weekly at check-in counters, lounges, or boarding gates to gather feedback, discuss preferences, and ensure their expectations are exceeded. These interactions will help tailor Qatar Airways’ services to deliver memorable, personalized experiences.

You’ll maintain and update passenger records to ensure data accuracy, enabling targeted and efficient communication. By analyzing passenger feedback and travel patterns, you’ll identify trends in service preferences, such as lounge usage or priority services, and propose enhancements to boost satisfaction. Monitoring engagement, tracking performance by service category, and analyzing booking trends will inform strategies like loyalty campaigns to strengthen customer retention.

Occasional visits to partner facilities, such as local travel agencies or airport vendors, will provide insights into their operations, fostering stronger collaborations and aligning services with Qatar Airways’ standards. You’ll also manage daily resources diligently, addressing shrinkage, optimizing stock performance, and ensuring quality and safety for our diverse passenger base.

Company Description

Qatar Airways, headquartered in Doha, is a global aviation leader, operating an award-winning airline and a robust cargo division. Since launching services in Pakistan in 1998, we’ve connected passengers to over 170 destinations worldwide via our hub at Hamad International Airport. Employing over 45,000 people across 160 nationalities, Qatar Airways fosters a diverse, inclusive workplace. Renowned for its state-of-the-art fleet, exceptional in-flight service, and multiple Skytrax “Airline of the Year” awards, the airline continues to set the standard for luxury and innovation in travel.