Port Qasim Authority Jobs Full Time

About the Opportunity

Join the Port Qasim Authority (PQA), a cornerstone of Pakistan’s maritime industry, and contribute to the seamless operation of one of the country’s most vital trade hubs. As an Operations and Customer Service Specialist, you’ll play a key role in ensuring efficient port operations while fostering strong relationships with clients and stakeholders. This dynamic position blends operational oversight, customer engagement, and administrative excellence, offering a rewarding career in a prestigious government organization.

Your primary responsibility will be to maintain high standards in inventory and resource management. You’ll conduct regular checks to ensure supplies, equipment, and materials are free from defects or expiration, meeting PQA’s stringent quality requirements. Keeping operational areas organized, fully stocked, and presentable is essential to supporting smooth port activities. You’ll monitor stock levels to prevent shortages, ensuring availability aligns with the demands of port operations and client needs. Additionally, you’ll oversee the timely updating of signage, documentation, and operational logs to reflect accurate information, enhancing clarity and efficiency.

Operational efficiency is critical in this role. You’ll log tasks such as maintenance, restocking, and service activities promptly in PQA’s internal systems, ensuring accurate records and streamlined workflows. You’ll also coordinate with teams to ensure equipment and resources are readily available for port operations, upholding the authority’s reputation for reliability and professionalism.

Customer and stakeholder engagement is at the heart of this position. You’ll address inquiries and concerns from clients, such as shipping companies and traders, with professionalism and empathy, seeking to understand their needs and proposing effective solutions. Building strong relationships is key—you’ll connect with at least 10 clients or stakeholders weekly to discuss their operational requirements, preferences, and feedback. These interactions will help tailor PQA’s services to meet their expectations, fostering trust and loyalty.

You’ll maintain and update client records to ensure data accuracy, enabling personalized and efficient communication. By analyzing client activity, you’ll identify trends in service usage and operational needs, proposing tailored solutions to enhance their experience. Monitoring client engagement, tracking performance by service category, and analyzing trade volume trends will inform action plans, such as targeted initiatives to boost satisfaction and efficiency.

Occasional site visits to client facilities or port terminals will allow you to gain firsthand insight into their operations, strengthening partnerships and aligning PQA’s services with their goals. You’ll also play a critical role in daily resource management, addressing shrinkage, optimizing stock performance, and ensuring quality and safety for PQA’s diverse client base.

Company Description

Established on June 29, 1973, through an Act of Parliament, Port Qasim Authority (PQA) is Pakistan’s second-largest deep-sea port, located in Karachi’s Indus Delta region. Starting operations in 1980 with a dedicated Iron Ore and Coal Berth for Pakistan Steel Mill, PQA has grown to include 18 berths (15 private) with an annual handling capacity of 89 million tons. The port manages a wide range of commodities, including mineral oils, edible oil, coal, rice, wheat, cement, fertilizers, general cargo, containers, and LNG, making it Pakistan’s energy hub and sole LNG port. Handling nearly 40% of the nation’s sea trade, PQA, alongside Karachi Port, facilitates 90% of Pakistan’s seaborne external trade. The port supports major industries like Pakistan Steel Mills and hosts 80% of the automotive sector, driving economic growth in the Landhi and Korangi industrial areas.

Qualifications

Bachelor’s degree or Intermediate with 6-8 years of relevant experience in operations, customer service, or port-related industries.