Metro Pakistan Jobs Full Time

About the Opportunity

At METRO Pakistan, we are seeking a dedicated Retail Operations and Customer Relationship Specialist to join our dynamic team. Your role will be pivotal in ensuring our wholesale centers operate seamlessly while fostering strong, meaningful connections with our customers. Below is a detailed overview of your responsibilities, crafted to reflect the values and operational excellence METRO stands for.

You will be responsible for maintaining high standards in stock management by conducting regular checks to identify and remove expired products, ensuring our inventory remains fresh and compliant with quality standards. Keeping our shelves fully stocked, organized, and visually appealing is essential to providing an exceptional shopping experience. You’ll also monitor stock levels to guarantee availability, minimizing shortages and ensuring we meet customer demand efficiently.

In addition to inventory management, you will oversee the timely updating of rail cards and signage to reflect accurate pricing and product information, enhancing the shopping experience. You’ll also ensure that repacking tasks are logged promptly in the GMS system, maintaining operational accuracy and efficiency.

Customer engagement is at the heart of this role. You will address customer complaints with empathy and professionalism, seeking to understand their needs and proposing effective solutions to enhance their satisfaction. Building personal connections is key—you’ll reach out to at least 10 customers weekly to discuss their needs, preferences, and feedback, helping us tailor our services to their expectations. You’ll also maintain and update customer files to ensure data accuracy, enabling efficient and personalized communication.

To deepen our understanding of our top customers, you’ll perform analyses to identify their purchasing patterns, preferences, and needs. This insight will inform tailored solutions and strengthen customer loyalty. You’ll also monitor customer activity, track performance by product category, and analyze turnover trends to develop action plans, such as targeted campaigns, to boost engagement and sales.

Occasional customer visits will be part of your role, allowing you to gain firsthand insight into their businesses and operations, fostering stronger partnerships. You’ll also play a critical role in daily stock maintenance, continuously monitoring inventory levels, addressing shrinkage, and optimizing stock performance to meet the needs of our diverse customer segments while prioritizing quality, quantity, and safety.

Company Description

METRO Pakistan (Pvt) Ltd has been a cornerstone of the wholesale industry in Pakistan since opening its first cash & carry center in 2007. Within 18 months, we expanded to five centers, and in 2012, we merged with Makro-Habib to form a powerful partnership. This collaboration combined our resources and expertise, enabling us to thrive in a competitive market and deliver exceptional value to our customers and suppliers. Today, METRO Pakistan operates 10 wholesale centers across Lahore, Karachi, Islamabad, and Faisalabad.

As part of METRO GROUP’s METRO Cash & Carry division, the global leader in self-service wholesale, we operate over 700 stores in 21 countries, employing more than 100,000 people. In 2015, METRO GROUP recorded sales of approximately 30 billion Euros, reflecting our strong market presence and commitment to excellence.

Qualifications

• Bachelor’s degree or Intermediate with 6-8 years of relevant experience in retail operations or customer relationship management.