Etihad Airways Jobs Full Time

Job Opportunities at Qatar Airways: Multiple Positions

Join Qatar Airways, a global aviation leader renowned for its five-star service, cutting-edge fleet, and commitment to connecting the world. Based in Doha, Qatar Airways has been serving Pakistan since 1998, linking passengers to over 170 destinations through our world-class hub at Hamad International Airport. We’re seeking talented individuals to fill multiple roles in Pakistan, including Passenger Service Specialist, Operations Coordinator, and Talent Development Manager. These positions offer a chance to contribute to our legacy of excellence while growing in a diverse, dynamic, and inclusive workplace.

Passenger Service Specialist

As a Passenger Service Specialist, you’ll be the face of Qatar Airways, delivering exceptional experiences at check-in counters, lounges, and boarding gates. Your role is to ensure passengers feel valued and supported throughout their journey. You’ll handle inquiries and resolve concerns with empathy, offering tailored solutions to enhance their travel experience. Weekly, you’ll engage with at least 10 passengers to gather feedback and ensure their needs are met, fostering loyalty and trust.

You’ll maintain organized, well-stocked, and visually appealing service areas, conducting regular checks to ensure supplies like boarding passes and lounge amenities meet our premium standards. You’ll update signage and digital displays to reflect accurate flight information and log tasks in our systems to ensure seamless operations. By analyzing passenger feedback and service trends, you’ll propose improvements, such as personalized loyalty initiatives, to elevate satisfaction.

Key Responsibilities:

• Address passenger inquiries and resolve issues with professionalism.
• Engage with at least 10 passengers weekly to collect feedback.
• Maintain stocked and organized service areas, updating signage and documentation.
• Analyze passenger trends to propose service enhancements.

Operations Coordinator

As an Operations Coordinator, you’ll ensure the smooth functioning of airport operations, supporting Qatar Airways’ reputation for precision and reliability. You’ll oversee resource management, conducting regular checks to ensure equipment, ground handling materials, and operational supplies are defect-free and readily available. You’ll monitor inventory to prevent shortages, ensuring alignment with flight schedules and passenger demand.

Your role includes logging maintenance, restocking, and service tasks in internal systems to maintain accurate records and efficient workflows. You’ll coordinate with ground handling teams and vendors to ensure resources are in place for timely operations. By analyzing operational data, you’ll identify bottlenecks and propose solutions to optimize performance, ensuring safety and quality for our diverse passenger base. Occasional visits to partner facilities will strengthen collaborations and align services with Qatar Airways’ standards.

Key Responsibilities:

• Manage resources to ensure operational readiness and quality.
• Monitor inventory and coordinate with teams to prevent shortages.
• Log tasks in systems and analyze data to optimize operations.
• Visit partners to align services with Qatar Airways’ standards.

Talent Development Manager

As a Talent Development Manager, you’ll shape the future of Qatar Airways’ workforce by designing and leading strategic talent programs. You’ll own the end-to-end execution of initiatives, from conceptualization to evaluation, ensuring alignment with organizational goals. Your focus will be on succession planning, partnering with HR and leadership to identify gaps in critical roles and create targeted development plans to build a robust leadership pipeline.

You’ll design customized leadership development journeys for senior managers, incorporating experiential learning like stretch assignments and cross-functional projects to accelerate readiness. Collaborating with the Learning & Development team, you’ll align programs with Qatar Airways’ standards, maintaining strong vendor relationships to support delivery. By analyzing talent insights, you’ll propose strategies to enhance bench strength and ensure our workforce is future-ready. You’ll also continuously update talent management content to reflect industry best practices.

Key Responsibilities:

• Lead strategic talent programs and succession planning.
• Design leadership development journeys with experiential learning.
• Collaborate with HR and vendors to align programs with standards.
• Analyze talent data and update content to meet evolving needs.

Company Description

Qatar Airways, headquartered in Doha, is a global aviation icon, celebrated for its award-winning service and modern fleet. Since entering Pakistan in 1998, we’ve connected passengers to over 170 destinations, fostering economic and cultural ties. With over 45,000 employees across 160 nationalities, we champion diversity and inclusion, creating a workplace where talent thrives. Our multiple Skytrax “Airline of the Year” awards reflect our commitment to innovation, luxury, and passenger satisfaction.

Recruitment Fraud Alert

Beware of fraudulent job offers claiming to represent Qatar Airways. We never request personal information, bank details, or payments during recruitment. Interviews are conducted face-to-face or via video/telephone, and formal offers follow. Report any suspicious requests immediately.

Qualifications

• Passenger Service Specialist & Operations Coordinator: Bachelor’s degree or Intermediate with 6-8 years of experience in customer service, airport operations, or hospitality.
• Talent Development Manager: Bachelor’s degree in HR, Business, or related field with 5-7 years of experience in talent management or leadership development.