Manager Workforce Management CXCG Jobs at Mashreq Bank Pakistan

Mashreq Bank Pakistan ยท Official Recruitment 2026

Manager Workforce Management CXCG Jobs at Mashreq Bank Pakistan

Manager Workforce Management โ€“ CXCG post at Mashreq Bank, Contact Center. Fulltime office.

๐Ÿ“ Fulltime Office (FTO)
๐Ÿฆ Mashreq Bank
๐Ÿ“‹ Contact Center
โณ Deadline: Oct 25, 2026

By JobsLeap Editorial Team ยท Last updated: October 3, 2026 ยท Source: Mashreq Bank Pakistan careers advertisement

๐Ÿ“‹ Job Summary

Organization Mashreq Bank Pakistan (Mashreq Global Network Pakistan)
Job Title Manager Workforce Management โ€“ CXCG
Department Contact Center
Location Fulltime Office (FTO)
Posted Date 09/30/2026
Employment Type Full Time / Remote / Hybrid
Qualification Not Mentioned
Experience Not Mentioned
Application Mode Online
Last Date October 25, 2026
Salary Not Mentioned
Source JobsLeap.com

About This Opening

Manager Workforce Management CXCG Jobs at Mashreq Bank Pakistan. Mashreq, a leading UAE-based financial institution with a strong digital banking presence, operates in Pakistan through Mashreq Global Network Pakistan (MGN Pak) and PAKCOE (Pakistan Center of Excellence). This announcement covers 13 positions across Technology, Credit Management, Operations, Legal, Contact Center, Global Transaction Banking and Trade Operations.

This Contact Center post owns workforce strategy and capacity planning across every customer channel Mashreq operates, from voice and email to chat, social media and emerging digital channels. Applications close on October 25, 2026.

Job Details

Manager Workforce Management โ€“ CXCG

Contact Center ยท Fulltime Office (FTO)

Department Contact Center
Location Fulltime Office (FTO)
Posted Date 09/30/2026
Employment Type Full Time / Remote / Hybrid
Last Date October 25, 2026

Role Summary

Develop and own workforce strategy, forecasting, and capacity planning across voice, email, chat, social media, complaints and emerging digital channels.

Key Responsibilities

  • Develop long-term, medium-term and short-term demand forecasts
  • Lead annual workforce planning cycles and budgeting exercises
  • Design workforce schedules balancing customer service and employee wellbeing
  • Lead intraday workforce management activities
  • Develop executive-level workforce dashboards and performance reporting
  • Establish workforce governance frameworks and policies

Requirements & Qualifications

  • Education: Not Mentioned
  • Experience: Not Mentioned
  • Gender: Not Mentioned
  • Apply: Mashreq careers portal before October 25, 2026

How to Apply

Apply online through the Mashreq careers portal before October 25, 2026.

Other Mashreq Bank Openings

This announcement covers 12 more posts. See the full Mashreq Bank Pakistan jobs 2026 list or open one below.

Important Instructions

  • Only shortlisted candidates will be contacted for interview/assessment.
  • Mashreq states that it is an equal opportunity employer.
  • Provide complete and accurate information; any misrepresentation will result in disqualification.
  • Incomplete applications will not be entertained.
  • Check the Mashreq careers portal regularly for updates.

๐Ÿ“ž Contact Information

Mashreq Bank Pakistan (Mashreq Global Network Pakistan)

๐Ÿ“ Pakistan (Remote Work / Full-time Office)

๐ŸŒ Apply online: Mashreq careers portal

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Frequently Asked Questions (FAQs)

Q: How do I apply for the Mashreq Manager Workforce Management โ€“ CXCG post, and what is the last date?

Apply online through the Mashreq careers portal. The last date is October 25, 2026.

Q: Does the Manager Workforce Management post state a qualification or experience requirement?

No. The advertisement gives a role summary and six key responsibilities for this post but does not state a specific qualification or years of experience, unlike several other posts in the same announcement.

Q: Is this Mashreq position full-time, remote or hybrid?

The location field for this post is Fulltime Office (FTO), and the advertisement overall lists the job type as Full Time / Remote / Hybrid depending on role.

Q: What qualification is required?

The advertisement does not state a qualification requirement for this specific post.

Q: How much experience is required?

The advertisement does not state an experience requirement for this specific post.

Q: Which department is this post in?

Contact Center. It was posted on 09/30/2026.

Q: Is there an interview or assessment process?

Only shortlisted candidates will be contacted for interview/assessment.

People Also Ask

Q: What is the last date for the Mashreq Manager Workforce Management โ€“ CXCG job 2026?

The deadline is October 25, 2026.

Q: Is Mashreq Bank an international institution?

Yes. The advertisement describes Mashreq as a leading UAE-based financial institution with a strong digital banking presence, operating in Pakistan through Mashreq Global Network Pakistan (MGN Pak) and PAKCOE.

Q: How many positions has Mashreq Pakistan announced in this round?

13 positions across Technology, Credit Management, Operations, Legal, Contact Center, Global Transaction Banking and Trade Operations.

Q: Does Mashreq offer remote work?

Yes, for many positions. This post’s location is listed as Fulltime Office (FTO).

Q: What other jobs has Mashreq Pakistan announced alongside this one?

12 more, spanning technology, credit management, legal, product management and operations. Each has its own page on JobsLeap.

Q: Is Mashreq an equal opportunity employer?

Yes, the advertisement states that Mashreq is an equal opportunity employer.

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Tags

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โœ… Apply Now

Apply before the last date. Only shortlisted candidates will be contacted for interview/assessment.

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